Refund policy

Last updated: September 20, 2026

We hope your order brings you comfort and joy. If it is not right for you, the following return policy applies.

14-day right of withdrawal

If you are a consumer in the European Union or European Economic Area, you may cancel your purchase within 14 days after receiving your order, without giving a reason. To use this right, email hello.whispersofcomfort@gmail.com within that period and clearly state that you wish to withdraw from the purchase.

Return conditions

After notifying us, return the item within 14 days. The item should be unworn, unwashed and, where reasonably possible, in its original condition with any labels attached. You may inspect and try on the item as you would in a physical store, but you may be responsible for any loss in value caused by handling beyond what is necessary.

Return shipping costs are paid by the customer unless the item is faulty, damaged on arrival or incorrect. Please keep proof of postage until your return has been completed.

Refunds

Eligible refunds are issued to the original payment method. We may wait to refund until we have received the returned item or you provide proof that it has been sent back, whichever comes first. Any separately paid standard outbound delivery charge will be handled in accordance with applicable consumer law. Standard worldwide shipping is normally already included in our product prices.

Faulty, damaged or incorrect items

Please contact us promptly with your order number and clear photographs. If we confirm that an item is faulty, damaged on arrival or incorrect, we will work with you on an appropriate replacement or refund and cover reasonable return costs where required.

Exclusions

Returns may be excluded where permitted by law for goods made to your personal specifications or clearly personalised. This does not affect your legal rights when an item is faulty or not as described.

Contact

Start a return by emailing hello.whispersofcomfort@gmail.com. Please include your order number.