Returns & Refund Policy

Last updated: 18 September 2026

We hope your Whispers of Comfort piece brings encouragement and joy. If you need to return an eligible item, please follow the policy below.

14-day right of withdrawal

Consumers in the European Union and European Economic Area may notify us within 14 days after receiving an order that they wish to withdraw from the purchase, without giving a reason. After notifying us, the item must be returned within a further 14 days.

To start a return, email hello.whispersofcomfort@gmail.com with your order number and a clear statement that you wish to withdraw or return the item. We will send return instructions.

Return conditions

Items should be returned unworn, unwashed and, where reasonably possible, with their original packaging and labels. You may inspect the item as you would in a physical shop. A reduction in value caused by handling beyond what is necessary may be deducted from the refund.

Return shipping

Unless the item is faulty, damaged or incorrect, the customer is responsible for the direct cost of returning it. If we sent the wrong item or it arrived defective, contact us before returning it so we can arrange an appropriate solution.

Refunds

For an eligible withdrawal, we refund the purchase amount, including the standard outbound delivery component included in the price. Refunds are made to the original payment method within 14 days after your withdrawal notice. We may wait until we receive the returned item or you provide proof of return, whichever occurs first.

Exceptions

The statutory withdrawal right may not apply to goods made to your personal specifications or clearly personalised for you. A shirt is not excluded merely because it is handmade. Hygiene-related exclusions apply only where legally permitted and where a sealed item has been unsealed.

Faulty products

Your statutory rights for faulty or non-conforming goods remain fully applicable and are not limited by this policy.